Horizontal communication is one that is put into practice between individuals who belong to the same hierarchy level within the company. They are workers who share the same rank within the company, although they do not have to belong to the same department.
Horizontal communication is the one established between people who belong to the same level within the organization chart of the company.
It is not necessary for these employees to be part of the same department, but this communication is characterized by being carried out between workers with the same hierarchy.
In this type of communication there is no authority, nor is there a certain subordination as can be established in vertical communication.
In horizontal communication, the objective is to relate to people with similar positions in terms of hierarchy within the company. Solve problems, get to know each other better and promote optimal communication within the work environment.
When is this type of communication used?
It is normally used in the following cases:
- When a certain project is to be launched and a high degree of coordination is required between departments or workers of a similar level.
- Establish support, give information and integration to a new coworker. In this case, the employees of that department will establish a communication aimed at that person adapting as best as possible.
What is horizontal communication for?
It is recommended to put it into practice for the following:
- It favors problem solving by establishing better communication between employees of similar rank.
- Improves the coordination of work teams and promotes the best achievement of results.
- A much more positive work environment is established.
- Decisions are made faster and more efficiently.
- Deeper emotional ties are established and companionship is fostered.
Examples of horizontal communication
These are some prominent examples when it comes to horizontal communication:
- When employees communicate through emails, chats or the company intranet.
- The meetings that are established between them. For example, when it comes to cooperating on a project and different meetings are held to assess it, share suggestions and an action plan.
- Leisure events between coworkers. For example, meeting for a snack with colleagues from the same department to exchange opinions and get to know each other a little better.
- Call each other to answer questions about any task that requires help between workers of the same rank or department.
It is also important to establish a series of guidelines or regulations for horizontal communication to be effective. It should be noted that promoting active listening, empathy and assertiveness will help facilitate a much more productive communication for the interlocutors.